Terms & Conditions

1. About these terms

This website (relaycial.com) and the Relaycial platform are owned and operated by Nestiko Business Solutions Private Limited ("we", "us", "our"). By creating an account, starting a trial, buying a plan or credits, or placing an order on a store hosted on Relaycial, you agree to these Terms & Conditions, our Privacy Policy, our Refund & Cancellation Policy and our Shipping & Delivery Policy.

This is version 2026-10-11. When you sign up, we keep a record of the version you accepted.

2. Our services

Relaycial is software-as-a-service for businesses ("merchants"). It lets merchants create online stores and business websites, manage catalogues, orders, customers and staff, and use add-ons such as shipping, messaging (email, SMS, WhatsApp) and marketing tools. We sell:

• Subscription plans: monthly or yearly access to the platform, billed in Indian Rupees (INR).
• Prepaid credits: messaging credits and shipping credits used up as you use those features.
• Payment collection services for merchant stores, described in section 8.

All services are delivered digitally. Plan features and prices are listed on our pricing page and may change with prior notice; changes never affect a billing period you have already paid for.

3. Accounts and eligibility

You must be at least 18 years old and able to enter a binding contract under Indian law. At signup we confirm your mobile number and email with a one-time code. You are responsible for the accuracy of your account details, for keeping your password secret and for all activity under your account. Merchants must provide correct business and KYC information when asked, including for payment settlements.

4. Free trial

• Our free Explorer plan is a trial that lasts 30 days (or the length shown at signup). No card or payment is needed to start it.
• When the trial ends, your store gets a short grace period. After that the store admin becomes read-only until you choose a paid plan. Nothing is deleted, and upgrading restores everything straight away.
• You can upgrade to a paid plan at any time during or after the trial.

5. Plans, prices and renewals

• Prices are in INR and include GST unless the checkout says otherwise. Your invoice shows the GST breakdown.
• A paid plan runs for the period you bought (for example one year). Renewals are charged at the plan's list price at the time of renewal, not at any introductory or discounted price. We remind you before a renewal is due.
• When you buy a plan with autopay, you authorise us, through our payment partner Razorpay, to charge the plan price at the start of every billing cycle (monthly or yearly) using UPI Autopay, card or e-mandate until you cancel.
• You will receive a payment confirmation for each successful charge. If a renewal payment fails, it is retried; after the grace period your store may be restricted until payment succeeds.
• You can cancel at any time from your account or by writing to us. Cancellation stops future charges; your plan stays active until the end of the period already paid for. See our Refund & Cancellation Policy.

6. Launch offers and discounts

From time to time we may offer a discount when you sign up, such as a launch offer. When we do:

• The offer, its percentage and its deadline are shown on the plan screen. The timer you see is the real deadline: checkout applies the discount only while it is running.
• The discount applies to your first payment only. Renewals are at the plan's list price (section 5).
• Each person gets the offer once. It can't be combined with a partner offer code; if you signed up through a partner with their code, their offer applies instead.
• We may change or end offers for future signups at any time. This never changes a price you have already paid.

7. Messages and calls from us

Service messages. To run your account we send messages you need, such as one-time codes, security alerts, invoices and payment confirmations, renewal and trial reminders, and important updates about your plan or store. We may send these by email, SMS, WhatsApp or a phone call. They are part of the service, so they continue while your account is active, even if you have opted out of promotional messages.

Offers, tips and stories (only if you agree). If you tick the box at signup, or agree later, we'd love to stay in touch with things that can help your business grow. This may include:

• offers and discounts on plans, credits and add-ons, which may sometimes be more than one offer at a time;
• tips and guides for growing your store, and new features worth trying;
• success stories from other merchants;
• invitations to webinars and events, and messages from our marketing campaigns.

These may come by WhatsApp, SMS, email or a phone call from our team, or from a partner working on our behalf. We try to keep them relevant and not too frequent. Agreeing is optional; you can use Relaycial fully without it.

Calls. Our team may call you to help you get set up, to follow up on your signup or support request, and, if you have agreed, to tell you about offers. We call during reasonable hours (between 9 AM and 9 PM IST) and follow TRAI's rules for commercial communications.

Changing your mind. You can stop promotional messages at any time, as easily as you agreed to them: reply STOP to any SMS or WhatsApp message, use the unsubscribe link in any email, tell us during a call, or write to info@relaycial.com. We stop promptly. Stopping promotional messages doesn't affect your account or the service messages above.

8. Payments on merchant stores and settlements

Customers buying from a store on Relaycial buy from that merchant. The merchant is the seller and is responsible for the product or service, its description, pricing, taxes, delivery, returns and customer support.

Where a merchant uses our managed payment collection, customer payments are processed by Razorpay, an RBI-authorised payment aggregator. The merchant's share of each payment (the order value minus our platform commission and any applicable fees shown in the merchant's plan or store settings) is transferred to the merchant's verified bank account through Razorpay Route. Settlement timelines follow Razorpay's schedule; where "release on delivery" applies, the merchant share is released after the order is marked delivered. Refunds and chargebacks are recovered from the merchant share of the relevant order.

Merchants who connect their own payment gateway account receive payments directly from that gateway and are bound by that gateway's terms.

9. Merchant responsibilities and prohibited use

Merchants must comply with all applicable Indian laws, including consumer protection, GST and e-commerce rules, and must publish their own return, refund and shipping terms. If you message your own customers through Relaycial, you are responsible for having their consent where the law requires it. You may not use Relaycial to sell prohibited or restricted goods (for example drugs, weapons, counterfeit items, gambling, adult content or anything barred by Razorpay's prohibited business list), to mislead customers, or to send spam. We may suspend stores that break these rules or that our payment partners flag for risk.

10. Intellectual property and data

The platform, software and our brand belong to Nestiko Business Solutions Private Limited. Merchants keep ownership of their store content and customer data; you grant us a licence to host and process it only to provide the service. Our handling of personal data is described in the Privacy Policy.

11. Availability and liability

We work to keep the service available but do not guarantee uninterrupted operation. To the maximum extent allowed by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses, or for products sold by merchants.

12. Suspension and termination

You may stop using the service at any time. We may suspend or terminate accounts for non-payment, fraud, legal violations or breach of these terms, with notice where reasonably possible. On termination you can request an export of your store data within 30 days.

13. Changes to these terms

We may update these terms as our services change. We post every update on this page with a new version and date, and we tell you by email before important changes take effect. Continuing to use Relaycial after that means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Jaipur. Please contact us first; most issues are resolved quickly.

15. Contact

Questions about these terms can be sent to info@relaycial.com or through our contact page.